Key Achievements 

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• IT Consultancy • Technical Lead

Asset Allocation/Management • Staff Development and Training  

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Successful delivery of application integration projects; involving major specialist Health, Education, Financial, Gas and Government Products & tools.

  Lead the successful delivery of multiple tech refresh lifecycle projects for multiple large-scale global clients using Prince 2/waterfall, Agile (SCRUM) •Managing Scrum teams to ensure continuous integration processes and releases. 

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Cross functional project scaling & escalation through engagements with other Scrum Masters and senior staff • Coordinating various OS & App releases through small working teams, Embracing changing requirements from clients.

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Consultancy History:

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Evelyn Partners  - Project Consultancy (Cyber Security / Identity And Access Management)

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• Providing support and data analysis to kickstart rollout for MFA & Conditional Access Security Remediation Project.

• Requirements Gathering , Working closely with PM and stakeholders to scope and rollout batching process for all departments.

• Review current Business Processes Mapping and suggest potential improvements, Leading workshops to propose improvements

• Align Project Cycle Initiatives with Business Transformation Deliverables

• ITSM, Proof Of Concept review and roll out, Including UAT for go/no go

 

ASOS  - Project Consultancy (EUC / Azure & Intune Support)

 

• O365 design and development,  technical administration (Teams, OneDrive, SharePoint, Exchange)

• SQL Server Farm Migration, Maintain and configure Intune/ autopilot, Work with MSP’s to optimize client support

• Stakeholder and UAT management. Patch Planning, Sprint Planning, and incident triage and remediation.

• Process Mapping, Triage defects & perform impact assessment with Engineers & Developers

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Lewisham Council – Project Support  (Project + BAU)

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• Providing A.i powered support for migration from Exchange to M365 (OneDrive, SharePoint)

• Working closely with PM to Scope batching process for over 20k employees in the council.

• Management of Application Packaging & Automation for roll out of latest M365 packages.

• MDM Project Support, Third party Liaison and Technical Delivery.

• Patch Deployments, Application Packaging & Automation.

• Data Analysis and Modelling for the purpose of producing daily batches for deployment teams

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UBS – Financial Services (Wealth Management) - Product Support 

•    Manage and deliver root cause analysis of complex technical challenges
•    Define workarounds for known errors and initiate process improvements
•    Partner with product management and development leaders to develop solutions to bolster end user experience
•    Design and execute usability studies utilizing broad knowledge of user experience and methodological expertise
•    Deliver automated solutions to large enterprise environment
•    Windows Server/Desktop & Virtualization technologies: Citrix, Appsense, VMware , App V & SCCM 2016

NHS Leatherhead – Microsoft Stack Specialist

•    SCCM Advanced Configurations, Script writing for OSD & App Deployments
•    Patch Deployments, Application Packaging & Automation
•    Detailed technology review of the Trusts SCCM platform, Image and Task Sequence Customization
•    Creation and development of Windows 10 Image 20H2 
•    Development of over the air upgrades for Windows 10 (from 1909 to 20H2), BIOS and Firmware roll out.
•    Implementation of new Group Policy for the Trust end user devices
•    Creation and development of Software Centre and self-service software + Knowledge Transfer.

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NHS Suffolk – Microsoft Azure Administrator/ EUC / Office 365 Technical Project Management

•     O365 tenant to tenant migration, Configuration & Management of Azure AD Connect/Exchange Online / Active Directory Co-Management, MFA deployments. Office 365 HLD/LLD Design, Project Delivery
•     Azure Conditional Access Policies, Azure RMS/, ATP, EOP, Threat Management policies , Teams Migration
•     SCCM & Endpoint Manager (Intune) Co-Management of Policies, Devices & Deployments .OneDrive & SharePoint Policy Configuration
•     Mail Flow Rules ,Mobile Device Management Enrolment Policy Configuration & Roll Out, Autopilot.
•     Information Governance, Security & Compliance Config: Data Loss Prevention, Retention Policies, Retention Tags, Connection      Filtering(TLS1.2), Anti-Spam, Anti-Malware, Quarantine. Group Policy, Desktop Image Creation (Hyper-V/SCCM/MDT) and deployments
•     Proof Of Concept Testing, Change Management, Pilot Migration, Risk Analysis & User Training.
 

NHS - Technical Delivery Management / Product(s) Owner/ SCCM Specialist

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•       Overall Operations Management & Covid 19 Relief Support,

•       Resolving 3rd line Escalations from 1st/2nd line Engineers, Desktop and Network Support teams, 3rd Line Server Infrastructure Support.

•       Full Product Lifecycle delivery for Hybrid based applications in conjunction with external Managed Services.

•       IT Consultant, BAU Projects Owner (Agile Style) , BAU  3rd line Technical Resource & Stakeholder Management.

•       Gathering User Stories and engaging cross functional teams to resolve project & BAU defects.

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KPMG - SCCM Project Lead Consultant  

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•       Working in a complex IT operation which is a combination of internal resources and 3rd party managed services
•       Dealing with escalations from the business, providing feedback on individual team members and dealing with several projects and defects                     

        simultaneously and in an effective manner.
•       Technical Documentation: Infrastructure high/low level designs, S.O.W, S.O.P, Implementation/ Commissioning/Decommission &

         Change Documents.

         Communicate with all levels of  staff, management and up to senior management level, 3rd party supplier relationship management.
•       Microsoft Systems Centre Configuration Manager (SCCM), managing a medium to large environment.
        Product flow patch management, Software Distribution and logging in detail .Active Directory services (AD), Group Policies, System                               

        Centre Operations Manager (SCOM).
•       Windows 7/10 and Windows Server 2008/2008 R2/2012/2012 R2; Windows Defender, VMware/Hyper-V farm management
•       Implementing/managing workstation and server management platforms, OS Image deployment and maintenance, software and patch                         

         deployment, and related technologies.

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Cadent Gas (Formally National Grid) –  via Ubique Systems & HCL Technologies

Technical Delivery / SCCM SME

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• Act as design authority and provide technical assurance at expert level, ensuring that the desktop platform is of high quality and meets standards, policies and strategies as directed by Cadent.

• Managing test team’s workflow to ensure continuous OS & application deployment to facilitate successful UAT over sprint runs.

• Managing a group of Scrum teams to effectively deliver latest patches / releases; urgently in small batches using Sprint Backlogs.

• Delivery of SCCM 2012 (Current Branch) Infrastructure and Windows 10 build Operating System for 2500 Field and Office users. BAU escalation point from desktop level, Software patch planning and delivery via SCCM & 4G for all devices.

• Windows OS Build 1803 customization via SCCM MDT & Group Policy for all devices (Desktop, VDI, Handhelds etc)

• Migration of devices to Microsoft Intune (80:20 split, Mixed MDM authority in same tenant).

• Defining deliverables, eradicate Impediments, Identify and allow key technical agile team members to select tasks identified using skills matrix. Act as “Jargon Buster” for non technical Scrum members.

• Chairing daily Scrums/ Daily Stand-Ups to reaffirm deliverable lifecycle continuity, Managing Scrum teams to ensure continuous Application integration processes for all releases.

• Customer Engagement through demo scheduling, collecting feedback for build/version updates, Facilitate discussions and project updates between MSP and end client. Release Planning & Implementation

• Documentation: Specification, Project Plan, S.O.P's, Analysis Activity, Checklists, Pivot Tables & Other Deliverables

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UBS – Financial Services (Wealth Management)

Senior Product Support (Citrix Support)

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• Manage and deliver root cause analysis of complex technical challenges

• Define workarounds for known errors and initiate process improvements

• Partner with product management and development leaders to develop solutions to bolster end user experience

• Design and execute usability studies utilizing broad knowledge of user experience and methodological expertise

• Deliver automated solutions to large enterprise environment

• Windows Server/Desktop & Virtualization technologies: Citrix, Appsense, VMware , App V & SCCM 2016

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Colart

SCCM / Active Directory Project Support & 3rd line Systems Engineering

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• Windows 10 OS & MDM deployments. Package Creation/ Updates

• SCCM Multi Site Design Projects & Administration, Microsoft Hyper V Server farm Management and Implementation

• Task Sequence creation (utilising MDT), Automation (using WMI query’s & variables for asset compliancy)

• SCCM Site Implementation, Configuration, Windows Updates Management & Deployment via SCCM2012/WSUS Console, Microsoft Desktop Optimization Pack (MDOP).

• Sophos Web Central Antivirus Software Rollout & Management

• Windows Azure & Office 365 Administration Configuration and Management

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One Housing Group 

Lead BAU Support

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• BAU & project work on Microsoft-based Server/ desktop operating systems, Office 365 Administration & maintenance, Windows Server 2003, 2008/2012 Server and Exchange Server 2013/SCCM 2012.

• Windows 10 Migration/ deployment to surface tablets/desktops, thin client and VDI solutions, Bit locker MDM management, Proxy Sever Admin/Config.

• Remote working procurement and availability for over 120 sites (60%BAU & 40% project work)

• Telephony Support and Deployment using Skype / Polycom Phones (Sip address) via Lync Server 2013

• Configuring/Managing Access Based Enumerated environments and troubleshooting Citrix XenApp/XenDesktop 6.5 environments.

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Eir Telecommunications (Dublin Based Managed Service)

Lead Wintel Consultancy

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• Project based, maintenance & mailbox migration,

• Effectively gather and own technical/user requirements from end users, product owners and Scrum team members to redress all defects

• Multi-Site Network/Domain management and migration

• SCCM,VMware, & Microsoft Windows maintenance

• Transition project into managed service (Knowledge transfer + Systems Analysis)

• Microsoft Hyper-V Deployments/Migrations/Upgrades

• BAU: Resolving 3rd line escalations with Remedy ticketing system

 

British Telecommunications (BT)

Project Support

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• Windows 2003/2008 – Windows 2012

• Windows 2003/2008/2012 troubleshooting and maintenance

• Windows Active Directory 2008/2012 

• VMware infrastructure maintenance

• HP SAN 3PAR 

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NHS - Systems Engineering

Lead Project Support SME

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• Systems infrastructure support for project team consisting of Deployment, Network, Installations, BAU etc

• Active Directory: Managing Users, Computers, DNS, DHCP, GPO’s. VMware: Managing and administering VM’s, Datacentre/Clusters, Load Balancing and High Availability

• Microsoft Exchange 2010 Migration/ Office 365 (Hybrid Environment)

• SCCM 2012 R2: Boot Image Config utilising Windows ADK, Task Sequence Utility & Custom Wims, OS Config/PXE. System Administration/Config/Maintenance, Services Logs Analysis/Troubleshooting/Resolutions

• SOPHOS Anti-Virus

 

Cordant Group:  Lead Wintel Support Engineering 

Project Support  

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•  3rd Line support for Lead Developers

• AWS EC2, Citrix XenApp7.6, Windows 2012, Windows 2008, Windows 7, Google Chrome Book, Chrome Box

• User/Computer Management Via Citrix Studio, Citrix Director and Citrix Farm

• Server Deployment/Decommissioning, Providing ABE support for new environment.

• Server configuration and support (server 2008 R2 & Server 2012 R2)

• SQL Server 2012 Maintenance & Support Citrix / Terminal Services - Application install & Support

 

RM Education - Lead Technical Project Consultancy:

(Field Based Installations)

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• Digital Asset Management Solution implementation; Discovery, Consultation, Hardware procurement, Testing & BAU Support

• Lead infrastructure installations SME, Multiple Server\Switches\UPS racking, commissioning & cabling

• Decommissioning of old kit, installation migration/upgrade.

• Commissioning of all infrastructure S.O.P, Documentation & Handover Processes

• User Data and Quota Migration, D2D2T

• Deployment Engineer scheduling, Task Delegation & UAT checks

• Mac & Windows Desktop Upgrades/ fixes (Core Hardware & Software), Group Policy Management via AD &OSX Server, Software deployment, Application packaging, deployment & management in line with SLA’s.

• Desktop event logs analysis & resolution, Mobile Device Management via software (Air Watch) for Phones & Tablets.

 

Kingston Council & Sutton Council/ Associated Directorates:

Systems Support Engineering 

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• VDI/Thin Client Rollout Engineer/Google / Office 365 / Cloud Computing

• Migration from Microsoft Exchange 2007 to cloud-based Google mail (5000 Users)

• Change management - Training and assisting resistive users with regards to new interface and features.

• Event logs analysis/ Troubleshoot/ resolutions and OR escalating if and where necessary

 

RM Education

Lead Technical Consultancy (Projects):        

 

Eastlea Community School

IT Product(s) Support: 

• First/Second/Third line support for 1200 Users.

 

Shrewsbury House Private Preparatory School

IT Consultancy

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Graveney School 

IT Consultancy

First, Second & Third line Support for 300 users

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